Política de reembolso
Cancellation Policy
We understand that sometimes plans change, and you may need to cancel an order. We've created our cancellation policy to make this process as simple and flexible as possible for you. Below, you will find the details on how and when you can cancel your order and what happens when you do.
Before your order is sent:
If you change your mind before we've sent your order, you can cancel it. To achieve this, go to your order confirmation email, click the "View your order" Button and then click "Cancel Order". After you confirm, we'll stop your order and refund your money. If you only see the "Reorder" button or a notice that explains that the order is already in packaging, please contact customer service immediately and provide your order number.
Please note, following a cancellation, refunds can take up to 10 days to process. The speed of this process is often determined by your banking institution, and unfortunately, we don't have control over this aspect. Please consult your bank for any queries related to refund timelines.
After your order is sent:
If we've already packed your order or sent you a shipping email, you need to contact us to cancel. You can do this through email (abucares@abuniverse.com) or create a ticket on our website. Please include your order number in your message.
Refunds:
Your money will be returned to your bank immediately by our processor, but it showing on your account might take a few days. We can't control how long your bank takes, so you might want to contact them if it's taking a while.
Chargebacks:
Please note that it is a requirement that you have made reasonable efforts to contact us and work with us in the event of an issue with your order before filing a chargeback with your bank, Chargebacks do not remove the obligation to pay and where filed may result in us taking debt collection action against you which will include the original amount of an order plus associated costs including but not limited to bank and payment processor fees related to the chargeback and costs related to recovering the debt. We will not accept any further orders where customers have unresolved chargebacks or debts.
Grace Period:
If you cancel within the first hour after ordering, we guarantee your order will be cancelled. After that, we'll do our best to cancel it as long as it hasn't shipped yet.
Return Policy
Apparel may be eligible for returns if it is unworn and unwashed; these will be evaluated on a case by case basis by ABUCares. Apparel being unworn is not a guarantee of return eligibility.
White suits are eligible for return within 30 days of order placement, and subject to return policy detailed here.
Other products, such as stickers or mugs, will be evaluated when requested.
The policies detailed in this document apply to all regions, except where local law requires otherwise, or we have explicitly specified otherwise.